Welcome to AVAYA Avaya Logo

Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.

Avaya’s open standards-based platform accommodates customers with multi-vendor environments seeking to use their existing investments, supplement their existing solutions with specific collaboration products they need, and rapidly create and deploy applications. Our solutions allow organizations to develop short- and long-term IT strategies and deploy them at their own pace.  Regardless of whether your business consists of 10 employees or 100,000, we can help you to take all your forms of communication and get them working together, to dramatically improve collaboration and accelerate growth. Your company can be more spontaneous and intuitive in communications, more customer-friendly, and ultimately more profitable.

Avaya focuses on the following businesses: -

Unified Communications

Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications solutions, customers can communicate effectively regardless of location or device.

Contact Centers

As a global leader in the contact center market since our founding, Avaya offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively.

Small and Medium Enterprises

Avaya’s Small and Medium Enterprise Communications (SME) solutions are designed to meet communications challenges facing small and medium enterprises. Avaya IP Office, our award-winning, global flagship SME solution, helps simplify processes and streamline information exchange within systems. Communications capabilities can be added as needed, and Avaya IP Office connects to both traditional and the latest IP lines—to give growing companies flexibility and the ability to retain and use their existing investment.

Networking

Avaya’s data networking portfolio is designed to address and surpass competitors’ products in three key requirements: resiliency, efficiency and performance. The portfolio includes:

• Ethernet Switching—a range of Local Area Network switches for data center, core, edge, and branch applications;

• Unified Branch—a range of routers and Virtual Private Network appliances that provide a secure connection for branches;

• Wireless Networking—a cost-effective and scalable solution enabling enterprises to deploy wireless coverage;

• Access Control—solutions that provide policy decision to enforce role-based access control to the network;

• Unified Management—providing support for data and voice networks by simplifying the requirements associated across functional areas; and

• Avaya Virtual Enterprise Network – an end-to-end virtualization strategy and architecture that helps simplify data center and campus networking.  It optimizes business applications and service deployments in and between data centers and campuses, while helping to reduce costs and improve time to service

 

COURSE CODE

DESCRIPTION

DURATIONDOWNLOAD PDF

Routing & Switching

5D00019IERS 8000 Installation, Configuration and Maintenance5 DaysDownload PDF
7D00085IStackable ERS & VSP Installation, Configuration & Maintenance5 DaysDownload PDF

Voice

10S00005K IP Office Technical Basic Implementation Workshop 5 DaysDownload PDF
3609C Avaya Aura Contact Centre Administration 5 Days Download PDF
3608C Avaya Aura Contact Centre - Installation and Configuration 5 Days Download PDF
3610C Avaya Aura Contact Centre - Orchestration, Designer & Scripting 5 Days Download PDF
3621C Avaya Aura Contact Centre - Installation, Administration & Scripting 10 Days Download PDF
5C00091I Avaya Aura Call Centre Elite Implementation & Maintenance 4 Days Download PDF
5M00050 Avaya Aura Communication Manager Messaging Embedded Administration, Maintenace and Troubleshooting 3 Days Download PDF
5S00004K IP Office Advanced Configuration Application Workshop 3 Days Download PDF
5U00041I Avaya Aura Communication Manager Administration 5 Days Download PDF
ATI01672V Avaya Aura Communication Manager Administration 3 Days Download PDF
3607C Avaya Aura Contact Centre Communication Control Tollkit and Contact Centre Multimedia Implementation 3 Days Download PDF
ATI01731V Avaya Aura Communication Manager Messaging:Implementation 2 Days Download PDF
ATI02348I Avaya Aura Communication Manager Implemetation 5 Days Download PDF
6351C Avaya Aura Communication Server (CS) 1000 7.5 System Sdministration and Management 3 Days Download PDF
6376C Avaya Aura Communication Server 1000E Release 7.5 Implemetation and Upgrade 3 Days Download PDF