Administering Cisco Unified Contact Center Enterprise Part 2

This 5 day instructor-led course is designed for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.

Course Content/Exam(s)
Course Code Description Exam Code Duration
AUCCE2  Administering-Cisco-Unified-Contact-Center-Enterprise-Part-2-AUCCE2_2.0_.pdf 642-241,642-242,642-243 5 Days
Course Benefits
After completing this course you should be able to:
  • Identify the basic components and operations of the Unified CCE solution
  • Configure and script a basic UCCE CVP deployment
  • Perform the ICM configuration tasks required to support basic agent functionality
  • Build and test a basic ICM script utilizing microapps
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA
  • Deploy the CVP VXML component in a Unified CCE solution successfully
  • Generate basic reports using Cisco Unified IC

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