ITIL: V4 Foundation

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

Course Content/Exam(s)
Course Code Description Exam Code Duration
ITILV4  ILFN4.pdf 3 Days
Course Benefits
  • Identify fundamental processes involved in IT service management and how to integrate them into your business IT services model
  • Learn to move the reactive relationship between IT and users to a proactive relationship.
  • Improve IT Services through the use of proven best practice processes.
  • Improve productivity through utilized skills and experience.
  • Improve delivery of third party services through the specification of ITIL as the standard for service delivery in service procurements.

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