ITIL®V4 Foundation

ITIL® V4 Foundation course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. ITIL®V4 Foundation also prepares delegates for the ITIL®Foundation Certificate Examination. The course is based on the ITIL®4 best practice service value system featured in the latest 2019 guidelines.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

Course Content/Exam(s)
Course Code Description Exam Code Duration
ITILV4  ILFN4-1.pdf ITILV4 3 Days
Course Benefits
  • Identify fundamental processes involved in IT service management and how to integrate them into your business IT services model
  • Learn to move the reactive relationship between IT and users to a proactive relationship.
  • Improve IT Services through the use of proven best practice processes.
  • Improve productivity through utilized skills and experience.
  • Improve delivery of third party services through the specification of ITIL as the standard for service delivery in service procurements.

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