Unified Contact Center Express & Unified IP IVR Deployment
Overview

This Deploying Cisco Unified Contact Center Express (UCCXD) course provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting.

Course Content/Exam(s)
Course Code Description Exam Code Duration
UCCXD  UCCXD.pdf 500-052 5 Days
Course Benefits
  • Design and plan a Cisco Unified CCX and a Cisco Unified IP IVR implementation
  • Install or discuss all Cisco Unified CCX components, servers, and clients
  • Configure all Cisco Unified CCX components
  • Build workflow applications to exploit Cisco Unified IP IVR features and capabilities
  • Build contact center workflows to exploit Cisco Unified Contact Center Express features and capabilities
  • Deploy and use Cisco Agent and Supervisor Desktop software

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